Your Privacy Is Our Priority
shuvo7 treats the protection of your personal information with the highest importance. Read this policy to learn in detail how we collect, use, and store your information.
Introduction and Scope
This privacy policy applies to all users of the shuvo7 platform.
Purpose of This Policy
This privacy policy ("Policy") explains how your personal information is handled when you use the shuvo7 website and related services. This Policy applies to all individuals located in Bangladesh or using our services from Bangladesh. By using shuvo7's services, you are considered to have given your consent to the terms described in this Policy.
Data Controller
The organization operating the shuvo7 platform acts as the data controller for your personal information. To contact us, write to [email protected] or use the website's 24/7 live chat service.
Important: This Policy may be updated from time to time. For any changes, we will note the updated date at the top of this page and, where necessary, send a notification to your registered email. Continuing to use the service will be considered your acceptance of the revised Policy.
What Information We Collect
shuvo7 collects only the information necessary to provide its services.
Identity Information
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for verification)
Financial Information
- bKash, Nagad, Rocket, or Upay account details
- Transaction history
- Deposit and withdrawal records
- Bank account information (if required)
Usage Information
- Gaming activity and history
- Session duration and frequency
- Preferred game categories
- Bonus usage information
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Login time and location (approximate)
Purpose of Information Use
Collected information is used only for the legitimate purposes described below.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | To complete registration, login, and account verification processes | Contract Performance |
| Identity Verification | Age verification (21+) and KYC process for fraud prevention | Legal Obligation |
| Transaction Processing | To securely process deposit and withdrawal requests | Contract Performance |
| Customer Support | To resolve issues via 24/7 live chat and email | Legitimate Interest |
| Security and Fraud Prevention | To detect and prevent suspicious activity | Legitimate Interest |
| Responsible Gaming | To identify risky behavior and provide the necessary support | Legal Obligation |
| Service Improvement | To analyze usage patterns and improve service quality | Legitimate Interest |
| Marketing Communications | To inform you about relevant offers and bonuses (subject to consent) | Consent |
Marketing Communications: You can unsubscribe from marketing emails at any time. Make this request via live chat or by writing to [email protected].
Information Security Measures
We use industry-standard security technology to keep your information safe.
SSL Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology. As a result, all information exchanged between your browser and our servers is fully encrypted and cannot be read by third parties.
Password Protection
Your password is never stored in plain text. We use industry-standard hashing algorithms so that no employee can view your password.
Secure Servers
Your information is stored in secure data centers where regular security audits are conducted. Only authorized employees can access information on a need-to-know basis.
Data Minimization Policy
We collect only the information essential for providing our services. No additional or unnecessary information is collected.
Regular Security Reviews
Our security team regularly reviews systems and quickly resolves any vulnerabilities. Security-related updates are applied on a priority basis.
Data Breach Notification
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to minimize harm.
Information Sharing with Third Parties
We do not sell your information. Limited information is shared only in specific circumstances.
Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners will receive only the information they need and are contractually bound to meet our privacy standards.
Legal Requirements
We may be required to disclose information to comply with court orders, government directives, or applicable law. In such circumstances, we will disclose only the minimum amount of information necessary.
Fraud Prevention
If we find evidence of serious fraud, money laundering, or other illegal activity, we may share information with the relevant authorities. This is done to protect all of our users.
We will never: sell your personal information to third parties, transfer information to advertising networks, or use your information for non-essential purposes without your consent.
Cookies and Similar Technologies
Cookies are used to run our website effectively and to improve your experience.
Essential Cookies
These cookies are necessary for the core functions of the website. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled, but they do not collect your personal information.
Analytics Cookies
We use analytics cookies to understand website traffic and usage patterns. This information helps improve service quality. These cookies are generally anonymous.
Functionality Cookies
These cookies are used to remember your preferred language, time zone, and gaming settings. They make your experience more personalized.
Cookie Controls
You can disable or delete cookies by going to your browser settings. Keep in mind that disabling essential cookies may cause some website functions to not work properly.
Your Rights and Choices
You have certain important rights regarding your personal information.
Right to Access Information
You have the right to request to see what information we hold about you. To make this request, email [email protected] or contact us via live chat. We will provide you with the information within 30 business days.
Right to Correct Information
If the information we hold about you is incorrect or incomplete, you can request a correction. Some information can be updated directly in your account settings. For other information, our support team will assist you.
Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations, contractual relationships, or security reasons. In such cases, we will inform you in detail.
Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes or on the basis of our legitimate interests. In the case of such an objection, we will stop processing unless we have sufficient legitimate grounds.
Right to Data Portability
You can request to receive your account information in a structured, machine-readable format. Contact our support team to learn more about this request.
Data Retention Period
A specific retention period is set according to the type of each piece of information.
Account Information
Retained while the account is active and for a specific period after the account is closed as required by law. Transaction information is generally retained for a longer term in accordance with anti-money laundering regulations.
Financial Transaction Information
Financial transaction records are retained for a long term to comply with financial regulations and to facilitate dispute resolution.
Support Communications
Records of support conversations are retained for a specific period to help improve customer service quality and to assist with resolving past issues.
Cookie Data
Session cookies are automatically deleted when the browser is closed. Persistent cookies are generally active for a few months up to a maximum of one year and can be deleted at any time from your browser settings.
Protection of Minors
shuvo7 is a platform intended solely for adults aged 21 and above.
Age Restriction
shuvo7 does not provide services to persons under the age of 21. Age is verified during registration and the identity verification process. If we find that a minor is using our platform, that account will be immediately closed and any collected information will be destroyed.
A Message to Parents
Parents are advised to monitor their children's internet usage. If a parent believes their child is using our platform, please contact [email protected] immediately.
Privacy Related Contact
If you have any questions or concerns about this policy, please get in touch with us.
Contact Us
For privacy-related complaints or requests, please write "Privacy Request" as the email subject so we can take prompt action.
Policy Changes and Updates
This privacy policy may be updated from time to time.
Notice of Changes
If any significant changes are made to this privacy policy, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email address (for important changes)
- By showing a notification when you log in to the platform
Consent After Changes
If you continue using the service after changes have been made, you will be considered to have agreed to the updated policy. If you do not agree to the changes, please stop using the service and, if needed, request that your account be closed.
Previous Versions
Previous versions of this policy are kept on record with us. To obtain a copy of the policy from a specific period, please send a request to [email protected].